Shipping Policy

Free Shipping

We offer free shipping on orders over $69 to any physical address within the United States (excluding Alaska, Guam, Hawaii, Puerto Rico, U.S. Virgin Islands, AFA, EU, PAC). Please note that some products have restrictions and not all products support international shipping.

Tracking Information

Petburst orders are usually shipped within 5 business days. Once your package is picked up, we will send you tracking information so you can review it.

Shipping

Delivery Time: 7-15 Business Days

Any order will be subject to a 10% restocking fee or a 5% store credit restocking fee if the delivery is refused.

Signature Confirmation Policy
Our customers' safety and satisfaction are always our top priority. To increase delivery security, we provide signature service for all products in the Smart Dieter series. This ensures that your item is received safely upon delivery. If no special instructions are provided at checkout, all eligible products will default to this signature service.

If you do not want to use the signature service, you can leave a message in advance to let us know and we will update your order accordingly.

Important Notice:
If you choose not to accept the signature service, petburst will not be responsible for claims arising from the carrier confirming that it has been successfully delivered to the specified address but the recipient reports that the goods have not been received. In this case, the customer needs to contact the carrier directly to resolve the issue.
Please note: Our warehouse does not ship on weekends or holidays.