Return & Refund Policy

15-Day Return and Exchange Policy:

Returns must include the original packaging, all accessories, user manuals, quick start guides, and any promotional gifts received with your order.
For non-quality-related warranty claims, buyers are responsible for shipping costs. https://petburst.com/ will refund the cost of the product itself.
If the product does not meet the above requirements, we will not be able to process your return request.
For returns or exchanges, customers must first contact us through the contact form on our website and attach their invoice as proof of purchase. Please also indicate the reason for the return.

Damaged Items:
If your package is damaged in transit, you may return the item to us within fifteen (15) days of receiving it and we will promptly replace it for you. Before returning, please contact https://petburst.com/ for authorization.

Defective Items:
Please inspect the item immediately upon receipt. Petburst will accept returns or exchanges within fifteen (15) days of purchase if there are any defects (excluding packaging). Before returning, you must contact https://petburst.com/ for a return authorization.

Wrong Item:
If you receive an incorrect item, please contact https://petburst.com/ immediately. We will ship the correct item to you. You have fifteen (15) days to return the incorrect item. If you do not return the original item, we reserve the right to charge the payment card used to place your order an amount equal to the price of the replacement item (including shipping).

Refund Policy:
If a refund is approved, we will automatically refund the purchase amount to your credit card or original payment method.

Cancellation Policy:
Any cancellations other than those listed above will be subject to a restocking fee equal to 10% of the purchase price of the product to cover costs incurred during the order hold period. Postage/shipping charges are non-refundable. Orders may be canceled before they are shipped. If an order is cancelled, you will receive a full refund.